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Verint Witness Actionable Solution Impact 360

Verint Witness Actionable Solution Impact 360™

The Impact 360™ - Workforce Optimisation powered by Analytics solution combines software and services into a single portfolio that includes: 

  • Voice Recording (TDM & IP)
  • Screen Capture
  • Quality Monitoring
  • Workforce Management (WFM)
  • Performance Management / Scorecard
  • eLearning and eCoaching
  • Customer Feedback Management
  • Speech and Data Analytics  
 


With Impact 360, your organisation will be able to gain unprecedented visibility into operational processes – Your Process & Technology; workforce performance -Your People; and customer intelligence - Your Customer. Ultimately, you can:

  • Increase Customer Satisfaction
  • Optimise Customer Experience
  • Capture Customer Intelligence
  • Improve Customer Retention
  • Achieve Customer Loyalty
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