Verint Witness Actionable Solution Impact 360™
The Impact 360™ - Workforce Optimisation powered by Analytics solution combines software and services into a single portfolio that includes:
- Voice Recording (TDM & IP)
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Screen Capture
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Quality Monitoring
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Workforce Management (WFM)
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Performance Management / Scorecard
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eLearning and eCoaching
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Customer Feedback Management
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Speech and Data Analytics
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With Impact 360, your organisation will be able to gain unprecedented visibility into operational processes – Your Process & Technology; workforce performance -Your People; and customer intelligence - Your Customer. Ultimately, you can:
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Increase Customer Satisfaction
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Optimise Customer Experience
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Capture Customer Intelligence
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Improve Customer Retention
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Achieve Customer Loyalty
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