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Fusion Comms Solution Sdn Bhd (FUSION COMMS) was founded by a team of IT and Telecommunication professionals to provide Workforce Optimisation Solution and Consulting Services. With the appointment of FUSION COMM as the regional distributor in South East Asia by Verint Systems Inc (formerly known as Witness Systems) in 2004, FUSION COMM distributes the combined Workforce Optimisation Solution called Impact 360. This tightly integrated suite of solutions provide organisations with customer interaction centres unprecedented visibility into customer service processes, workforce performance, customer intelligence and improve the entire customer service delivery network to branch stores and remote offices to back-office operations.

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